DALMATINKA
TRAVEL AGENCY
ZAGREBAČKA 8, 22202 PRIMOŠTEN
MB 92076246; PB 1404972388332; ID CODE: HR-AB-22-15060002449
GENERAL TERMS AND CONDITIONS
for the provision of private accommodation services
1. CONTENT OF THE OFFER
The DALMATINKA agency deals with mediation and execution of reservations on behalf of the service provider and for his account, thus providing the guest with accommodation according to the published information available on the website www.dalmatinka.hr, except in the case of exceptional circumstances (war, riots, strikes, terrorist actions, sanitary disturbances, natural disasters, interventions of the competent authorities, etc.).
Tourist agency "DALMATINKA", Zagrebačka 8, 22202 Primošten MB 92076246 (hereinafter referred to as the agency), guarantees both the accuracy of the images and data related to the characteristics of the accommodation units from its offer, which is available on the website - www.dalmatinka.hr, and the accuracy of the conditions under which they are offered.
By paying for one or more accommodation units from our program, you establish a legal relationship with us, and thereby confirm that you agree to the general terms and conditions for providing accommodation services in private capacities of natural persons, which are presented to you on this occasion. Everything published in the arrangement represents a legal obligation for both the guest and the agency. These terms and conditions are the basis for resolving any disputes that may arise between us, and we therefore ask you to read them carefully.
2. RESERVATION APPLICATIONS AND PAYMENT
Applications for accommodation reservations are submitted electronically by filling out the form provided for this purpose available on the dalmatinka.hr website, or they are made in the offices of our agency as well as in the offices of our partner-agencies that are authorized to sell accommodation capacities from our offer. When applying, the guest is obliged to provide all the information required in the reservation form, or when applying to our agency, provide inspection of all the documents necessary to perform the prescribed procedure.
After we receive your reservation confirmation, we will send you a purchase order for advance payment. The reservation is valid with an advance payment of at least 20%.
After receiving the advance payment, you will receive a confirmation of the advance payment that contains all the necessary information about the reservation.
- For apartments and rooms in private accommodation, you can pay the difference between the advance payment and the total amount before starting to use the service or upon arrival at the destination at our agency, where you are required to submit a confirmation of the advance payment.
3. PAYMENTS
In order to confirm the registered reservation, the guest pays an advance payment. The minimum advance payment percentage is 20%, and it can be higher, depending on the offer.
By paying for the reservation, the guest confirms that he is fully familiar with all the characteristics and conditions under which a certain accommodation unit is offered to him. By the very act of paying for the reservation, everything stated in these conditions becomes a legal obligation for both the guest and the agency.
4. CONTENT AND PRICE OF THE ARRANGEMENT
The prices published on the "www.dalmatinka.hr" pages are for informational purposes only. The prices listed include: daily rental of accommodation units, bed linen, towels, tablecloths and kitchen towels, equipped kitchen (unless it is a room rental without use of the kitchen) with necessary dishes and cooking utensils, consumption of water, electricity, gas and cleaning of the apartment once a week. Tourist tax is included in the rental price.
Special services are services provided by the facility with apartments in private accommodation, which are not included in the basic price (food services, rental of sports fields, boats, air conditioning, unless otherwise stated, etc.), and therefore the guest pays for them separately.
Optional services are services provided by the agency and are not related to the offer of the rented accommodation unit. They are paid directly at the agency in the national currency of the country where the service is provided.
Prices of accommodation units are published in euros.
All listed prices refer to the daily capacity rental. For a stay of less than seven days, the consent of the agency is required. If it is a stay shorter than four nights, the stated prices are increased by 30%.
In the event of a change in the price of a particular accommodation unit after the application has been made, and before the advance payment has been made, the agency undertakes to inform the guest immediately after becoming aware of it, and with his consent, to send him a new calculation.
In the event of a price change after the advance payment has been made, the agency guarantees the guest that the remaining amount will be calculated and paid at the prices that were valid at the time of the advance payment for that accommodation unit.
5. CATEGORIZATION AND DESCRIPTION OF SERVICES
The accommodation units offered are described according to the official categorization of the Ministry of Tourism of the Republic of Croatia and the County Tourism Office at the time of issuing the work permit, and by inspecting the actual condition of the accommodation by the agency's employees during the processing of the facility.
The standards of accommodation, food, services, etc. in individual places and countries are different and not comparable. The information that the guest receives at the point of sale does not bind the agency to a greater extent than the information published on our website. The agency undertakes to provide appropriate kitchen utensils and cutlery and drinks in the apartments in private accommodation, in accordance with the number of people for which it is intended. Each guest should be received in a clean and tidy accommodation unit, and each guest will be greeted with clean sheets and towels. For guests staying longer than one week, sheets, towels and kitchen towels will be changed once a week.
On the day of arrival in private accommodation, guests can use them after 2:00 p.m., and on the day of departure, they must vacate the accommodation unit by 10:00 a.m. The service provider must bring the accommodation unit into a condition suitable for welcoming new guests within 4 hours.
The key to the rented accommodation units is handed over at the agency or in the facility itself.
6. GUEST'S RIGHT TO CHANGES AND CANCELLATION
If the guest wants to cancel the reserved accommodation, he must do so in writing (e-mail or whatsapp).
The date when the agency received the written notice of cancellation is the basis for the calculation of cancellation costs as follows:
- for cancellation of 30 or more days before the start of using the leased service, the agency returns the money paid
- for cancellation from 29 to 22 days before the start of using the leased service, the agency retains 30% of the paid money
- for cancellation from 21 to 15 days before the start of using the leased service, the agency retains 50% of the paid money
- for cancellation up to 14 days before the start of using the leased service, the agency retains 100% of the paid money
If the guest does not show up at the destination or cancels the arrangement after it has started, the agency charges the entire amount of the arrangement.
If the actual costs are higher than previously stated, the agency reserves the right to collect the actual costs. The above cancellation costs apply in particular to changes in the terms of use of the service in the reserved accommodation unit, but also to all other significant changes.
In the event of an unplanned cancellation of the reservation - force majeure, we recommend travel cancellation insurance with a domicile insurer. Otherwise, the agency is not liable.
7. AGENCY OBLIGATIONS
The agency is obliged to take care of the implementation of the services and the selection of the service provider with the care of a good businessman, and to take care of the rights and interests of the guest in accordance with good customs in tourism.
The agency is obliged to ensure that the guest is provided with all the rented services, and is therefore liable to the guest for any possible failure to perform the rented services or part of the services.
The agency excludes any liability in the event of changes and failure to perform the services caused by force majeure.
8. GUEST OBLIGATIONS
The guest is obliged to:
- possess valid travel documents. The costs of loss or theft of documents during the trip are borne by the guest.
- to comply with the customs and foreign exchange regulations of the Republic of Croatia, as well as the countries in which they are staying during the trip,
- to adhere to the house rules in the rented accommodation unit, and to cooperate with service providers in good faith,
- on the day of their arrival at the destination, the guest is obliged to settle the outstanding part of the bill with the agency, if they have not already done so.
In cases of non-compliance with these obligations, the guest is responsible for the costs incurred and is liable to the agency for the damage caused.
9. LUGGAGE
The agency is not responsible for destroyed or lost luggage, nor for the theft of luggage or valuables in the accommodation unit. The guest shall report damaged or lost luggage to the competent police station.
10. TRAVEL INSURANCE
Our prices do not include travel insurance against risks during the trip or for the entire period of stay in the accommodation unit. We recommend that you arrange travel insurance through your home insurance company.
11. COMPLAINT RESOLVING
Every guest - the holder of the contract has the right to complain about the unperformed contracted service. If the rented services are incomplete or of poor quality, the guest may request proportionate compensation by submitting a written complaint.
Procedure regarding the complaint:
- if the guest is not satisfied with the current situation at the destination, he is obliged to immediately inform the agency or the authorized representative of the agency about the reasons for his dissatisfaction upon arrival. The guest is obliged to cooperate with both the agency representative and the service provider in good faith in order to eliminate the causes of the complaint.
- If the guest does not accept alternative accommodation or a refund agreement that corresponds to the reserved and paid service on the spot, the agency will not accept the guest's subsequent complaint nor will it be considered obliged to respond to it.
- The measure of comparability of the basic and alternative accommodation is the price advertised on the "dalmatinka.hr" website. The agency may not offer the guest services of a lesser value than those paid for as a substitute.
- if the guest is not satisfied with the current situation on the spot, and leaves the facility and finds alternative accommodation on his own initiative, without giving the agency a chance to eliminate the cause of his dissatisfaction or to find alternative accommodation, such a guest cannot request a refund or file a claim for compensation for damages, regardless of whether his reasons were justified or not.
In the event of a complaint and request for assistance, or arbitration by the agency, the agency is given a period of 8 hours upon receipt of the complaint to resolve the disputed situation. The time from 10 p.m. to 8 a.m. is not included in this period. Provided that the conditions of dissatisfaction are justified, the solution to the situation will be considered to be the elimination of the causes that led to it. If these justified causes of dissatisfaction cannot be eliminated, the agency is obliged to find alternative accommodation for the guest. Alternative accommodation is also considered to be the offered capacity of the same or better quality. If the guest does not accept one of the offered at least 3 alternatives of the same or better quality, the parties sign a refund agreement. With this agreement, the agency can refund the money paid to the guest.
The parties mutually sign a refund agreement in two copies, and in this case the guest waives any subsequent lawsuit for compensation for damage as well as providing information to the public media. This agreement excludes the guest's right to compensation for non-material damage. The guest retains one copy of this confirmation.
12. WARNING
By paying for the reservation, the guest fully accepts the program and the conditions set out here for providing accommodation in private accommodation owned by natural persons.
In Primošten, 02.05.2024.
